Just in case you never hear from me again (to my readers) I almost lost control of this blog today. I clear cookies from time to time, so normally I use my phone to log back in. This time WordPress did not send my phone any codes. So, next they demand the 10 lines of backup codes which they send to me in 2013 and they sent it in a way that I could not copy and paste them. I was like “I am not writing down 10 lines of random numbers,” so I took a screen capture. I have a lot of screen captures, and I had no idea where it was on the computer. I searched for it thinking it would be called wordpress codes, but it was not there. I wanted to contact WordPress and they refuse to even accept a message useless I had my password and/or my codes. The password I had was listed came up as wrong. I knew it was not wrong, because I copy pasted it into a document. It goes “without the codes or the transaction ID number from the paid account we will not even let you send a message.” As it stands I can’t figure out how to change my password. I got back in when after a nail biting 20 mins they sent me like five codes at once.
The only way to contact WordPress would be to start a new blog and demand personal service on a free blog, which I doubt they are even willing to give. I am sure it goes “if you a cheap skate you can go ask ‘the community'”. The community is likely a forum in which someone may tell you how to get back in or not. I didn’t even know if there a community forum. So, I looked it up and you can’t even get on to the forum unless are already signed in to either ask a question or view a question. I am signed in here, but I am not signed in on that page. I can’t see the forum since I can’t get on it to even read the questions or answers. As I clicked around trying to find help, I realized I was in Endless Support Hell. Endless Support Hell is when you have a simple question like “Delete My Account”, but they don’t want to know. You type it in and the computer comes up with everything under the sun, but the answer to the one question. You start to click on one of them that looks close to your question and you see it a very long read and when you read it you won’t get any closer to your answer. You can either read all of it or try again to click on various topics. You will become a PHD expert on the bizarre inner workings of WordPress, but you won’t get your answer. Each thing that looks like an answer only leads to another series of clicks and more questions to hide the answer from you. These lazy coders sitting at home don’t want to answer any questions because it will distract them from their true life’s goals which is to win at World Of Warcraft. The takeaway is save your codes type them up and save the transaction ID number next time you get charged. Don’t bother the lazy coders they have dragons to slay.
As a test to see just how like it takes anyone to reply at all on the Support Void, I created this post. The Support Void means whatever question you have is going into a Void in which it will never be replied to or even read.
Today is April 1, 2020 and someday I will look and see if anyone ever replied. The only reason for the Support Void is to make people give up, go away and stop trying to contact the Lazy Coders who run WordPress and sit around collecting Money For Nothing.
I still can’t change my password can’t even look at the settings. I have to go and log in and reconfirm with this phone. Naturally they don’t send the code and by the time they send it will have expired. But I am having the last laugh before I went and cancelled the auto re-subscription because WordPress is unworthy of any money for nothing. Still no phone code, time is passing…….
Still not logged in to the way to change the password, so if in October 2020 it comes to pass that I am still logged out, I will just stop paying them and this can convert to a free blog like my past “I Love the 70s Blog.” I merged the 70s blog with this blog, when it became paid so I would not have two blogs on WordPress. I guess this will be a good test for what happens after I die and no one wants to pay this blog anymore.
Almost all of the posts on this blog are backed up on Archive Today so even if this blog is deleted, the one message I want to leave people with is learn back up your posts on Archive Today in case your site is deleted and you lose your saved files. Donate money to Archive Today because they are providing a free and valuable service. I support someone on Patreon because I believe in what they are doing.
Two hours have gone by and that code never came, and now I can’t delete my cookies until I can contact WordPress and change my password, which does not even “need” to be changed. I did not forget it. God, I hate this!
April 2, 2020
Still not able to contact WordPress. The Support Hell again promised a contact this morning, but then insisted insisted I chat. I click on the chat, but no one was on it. In fairness they did have a notice saying Chat will be longer waits then normal. I still have not been able to send an email.
Next as I move down the chain of possibility I decided to try Twitter. I sent a private message, and I will have to see if that leads to anything. I am very persistent, and I will cycle through what is possible to do before giving up.
The reply was something like “I can point in the right direction,” but I doubt this will actually yield any customer support.
updated: Problem is mostly solved decided I could look for the transaction ID number that used to pay and I was able to find on Paypal, but it was not easy.
I pay them $66 dollars, but they like to pretend I only pay $48 dollars as there are other “fees” for the domain. What is this domain mapping fee? So, that means to have a custom URL, but to me that is just another rip off fee. I am a tire kicker. I was able to change the password, but I am still not able to go in and change other things about the account. I get this message when I try.
I would like to remove the Two Step Protection. Two Step Protection is a fancy way to say, they send a code to your phone. I think the system for sending codes to phones is broken down on their end. I have a hard password and I am not using the google saved/suggested password. The google password don’t have characters. I use a random mix of letters, numbers and symbols. I have a different passwords for every account. But if someone hacks my Dropbox they will find the documents of all my passwords, but they still can’t login because they don’t have my phone. Actually I don’t want to remove the phone codes, I only want them to fix the phone codes. The only accounts with easy passwords are trivial accounts like Discogs.
April 3, 2020
I am back in the website and I was able to change the password and believe me it is very strong being random numbers letters and symbols and many characters long. I still don’t have the “back up codes” I just have to hope they actually send the message to my phone when I delete my cookies in in the future.
Updated: April 19, 2020
The problem is now solved. WordPress did not help me at all, but I had considered changing my email or I had changed my email and it did not take. I was going to change my email for Word Press and I thought I had, so I was using the new email to log in and therefore the phone code did not come to phone or was so long delayed that it was too late to log in to this blog Macy Makes Magic. So, I am stuck keeping that email, also because some things just refuse to take a new email. When your email is your login you can lose control of your blog even if you have a phone backup set like I do.
Google Locations are wrong. I keep seeing messages that make me think I was hacked on social media. Each time I log in I get a message that I logged in somewhere, but it does a random location. The first time it said San Jose and I was like “not me.” I was no where near San Jose. The next time it said I was in Hayward and then goes the location may be incorrect. What is the point of this constant nagging? I am not being hacked, but the locations are wrong. They should get it right, since I don’t block my location on the phone or stop wasting my time with hundreds of computer generated messages. I will eventually start using filter and blocks on in my emails, so I will know if I was really hacked.